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Jet Charter Programs

private-jet-shuttle-services

private-jet-shuttle-services

Why are we surprised? AGAIN? The most recent private jet shuttle company to bite the dust – Surf Air!

Ok! Fine… They were actually taken over by Encompass Aviation according to AINonline. Nonetheless, these all-you-can-fly start-ups are raising money and then failing. We are beginning to wonder if the entire plot is a scheme from inception. In this case, Surf Air surrendered their FAA Part 135 operating certificate to Encompass Aviation and subleased all 12 of their aircraft to them as well. As for their non-California routes… they are brokering those out. Interestingly, all of this occurred back in May but we are just hearing about it. Thank goodness for the pilots that they are all still employed, as Encompass retained them. According to AINonline, it seems as though Encompass’ business model, moving forward, will be more geared toward FAA Part 121, commercial, operations but the immediate future is simply just to gain inter-state flying authorization; presumably, to also take over the routes Surf Air is currently brokering out.

Remember last October when we blogged about “The Uber of Private Jets,” failing? These business models sound great but they don’t make sense from an economical standpoint. When you take into consideration the costs associated simply with operating the aircraft, advertising, technology investments (apps and websites), crew salary and office staff, etc… the ability to operate outside of the red becomes very unlikely. Further, the likeliness of a lot of empty seats as you get your name out there and work hard to bring on paying members is inevitably going to result in operating at a substantial loss. There is simply no way around it.

It is alarming to companies like us who are working hard to do honest business with our customers when we hear of the nonsense many startups are selling. Perhaps just as disappointing is how they seem to be scamming investors. IF, and we mean IF, the founders of these startups have any aviation experience (many do not), they have to know the possibility of not failing, and actually becoming profitable, is not as likely as we are guessing they are presenting to investors (who probably have even less aviation experience). There are many quotes about how aviation is the fastest way to go broke, but perhaps the most applicable, in this instance, is “Crime wouldn’t pay if the FAA took it over and would go bankrupt if an airline management did.”

Are private jet shuttle service providers the real deal or just false advertisement? Recently I ran across an article in Forbes with a title that highlighted the claim of a new shuttle service’s CEO: a shuttle service is better than a private jet… REALLY? I am apalled! How dare he? A fancy exterior paint job on an old 30 passenger Embraer ERJ 135 does not result in private jet status… nor does a red carpet unrolled in a hanger with some ropes compare to a high quality FBO; let’s keep it real! Perhaps the article would have been titled better if it read, “New shuttle service sells a pipe dream!”

The article went on to highlight the inconveniences, and in this day and age even dangers, sometimes associated with commercial air travel. I would have been okay if they would have claimed to be a hybrid between commercial and private; highlighting the more boutique service they provide, hangar departures, and prices comparable to airlines (since the service is comparable). I absolutely cannot accept that they compare themselves to private jet service. They are playing on the desires of people trying to keep up with the Jones’ all while misrepresenting the service they actually provide. Air Canada and SkyWest (Delta’s regional connection partner) operate Embraer 170/175. I believe United Express still contracts with a few regional airlines who operate a few Embraer 135/145. At any cost, these Embraer regional jets simply do not compare with a true private jet but don’t take our word for it; let’s compare visually…

This first photo is passenger seating in a private jet vs. their shuttle wanna be private jet:

private jet shuttle service airplane interior

Inside a private jet shuttle service airplane

Here we have a tray table vs. a table that you can actually work and eat on:

private jet interior

the inside of a real private jet is much different than those pretenders operating shuttle services on what they claim to be a private jet

Last but not least is their lounge versus the lounge inside an FBO like what you use when you REALLY fly private:

hangar versus FBO

the difference between boarding a private jet shuttle service and boarding from a private jet FBO is incredibly different

Obviously there is no comparison and it is completely absurd and disappointing that this man would attempt to devalue the true private jet experience just to sell the dream of flying private to unsuspecting travelers. This is simply false advertising and unethical to suggest it is better than flying private just because you, ultimately, get to take a regional jet that departs from a hangar at the same price you’d fly that same regional jet from a small airport. I hope those considering this option turn to Yelp! to read what other reviewers shared in regards to flights being four hours late or canceled entirely if they don’t sell enough seats. Do your homework and protect yourself from false/misleading nonsense.

Citation XWhy are people so surprised? Aren’t most gimmicky business models uncovered at some point?

Let’s see… we have had the jet cards and the fractional programs and, most recently, the Uber of private jets and yet none of them are doing particularly well – if they are doing at all!

Since when were businesses in business solely for the benefit of their patrons – with no regard for turning a profit? OK! We all know that doesn’t exist so why would anyone think these programs could possibly be such a great offering to you, the customer?

The bottom line is that we all have been taught, at some point – either in business or through advanced education, that great businesses are innovative. There is definitely truth to that; however, in a service industry that caters to particularly discerning customers, we find safety and customer service generally trump innovation. On-demand, private jet charter works for who it is intended to work for. It isn’t intended to work for everyone – plain and simple!

Often times, some hopeful (often with little or no aviation experience) comes up with a get rich idea, secures funding, and hires great sales people who convince customers why their program is so amazing by appealing to their ego and emotions. It is no wonder that, publicly traded, Avantair left 600+ fractional owners grounded due to funding issues. Now, just two weeks ago, FlexJet/Flight Options moved forward with an offer of voluntary separation packages as part of their transition to an on-demand charter business and now, yesterday, Blackjet abruptly ceased operations. What happens to all the customers who paid for memberships? I can only guess they sold them by emphasizing their ties to celebrities like Ashton Kutchner, Jay Z, and Will Smith. We really shouldn’t be surprised. Nonetheless, let us again explore why the various programs are eventually exposed and, ultimately, fail.

Fractional Programs

Let’s look at two scenarios. The first, a light jet program in a Nextant, costs about $325,000 for 50 hours. In addition to the primary pricing there are monthly management fees and a per-hour fee for each hour flown. For 50 hours, that runs about an additional $185,000. When you divide that by 50 hours you ultimately pay $10,200 per flight hour. If you are paying that rate with a charter company (for on-demand charter) for a comparable aircraft, you should really re-visit who you are doing business with. The all-in cost per hour for the Nextant, including all fees and taxes (except catering), should be about half of that.

Second scenario, a heavy jet (Gulfstream 550), is about $3 million for the same 50-hour per year program but based on 5 years (a total of 250 hours). Flying 50 hours each year, you end up paying an additional $416,000 per year for the management fees and per-hour charge (still not including fuel surcharges and federal taxes). That breaks down to roughly $21,984 per flight hour before taxes and fuel surcharges – HOW IS THAT SUCH A GREAT DEAL?

Jet Cards

One of the most well-known, and reputable, companies specializing in jet cards offers two programs based on your requirements for the newness of an aircraft (year 2000 or newer costs extra). For a 25 hour card we have the following standard (not the newer aircraft option) pricing structure:

  • Light Jets: $124,825 (or $4,993 per flight hour)
  • Mid-Sized Jets: 167,775 (or $6,711 per flight hour)
  • Super Mid-Sized Jets: 227,050 (or $9,082 per flight hour)
  • Heavy Jets: $285,825 (or $11,433 per flight hour)

While these prices include Federal Excise Taxes (currently at a rate of 7.5%), taxi time is billed at 12 minutes per leg (in addition to flight time). Bermuda, Caribbean and Mexico flights incur a 10% premium charge on the hourly rate. Catering, ground transportation, and international fees are billed separately, and peak travel days also incur a surcharge of 5%.

The ultimate result is that it is not a more cost-effective option than traditional charter and, in most-cases, their back office operations aren’t really much different, if at all, than a traditional charter operation. In fact, most jet card programs source supplemental lift from the exact same FAA Part 135 operators as any other charter company (management companies and brokers both). The bottom line is that you have to find the best option for who you choose to work with; a company who can meet your needs and provide exceptional service without regard for whether or not they are a big name brand and/or offering all the gimmicky programs that aren’t likely in your best interest anyhow.

The Uber of Private Jets

Really? This program was backed by well-known celebrities and originally founded by Uber co-founder and chairman Garret Camp – who pulled out after a previous service suspension; giving up his entire investment! The idea was to ultimately settle in as a per-seat cost model that charged an annual fee (in addition to the cost per seat). They aren’t the only company offering this service. It probably will take off eventually and will probably work for many; however, it isn’t the same as a true private jet experience and we simply aren’t interested in compromising quality in an effort to attract the masses.

Before we close, let us not neglect to address one of the primary selling points, as we know it, for most of these programs – the one-way pricing structure! In all fairness, there was a time (more than ten years ago) that the pricing of one-way flight itineraries was quite unattractive in traditional, on-demand, charter operations. That has evolved considerably. If you are working with someone who isn’t investing considerable effort into finding you one-way options when they are a more appropriate fit then you should really consider exploring alternate (or additional) service providers who will take your best interest into consideration. You really want a company who will match your needs to the most appropriate option for you; without regard only for what is most profitable for them.

When do empty legs and one-way opportunities become most practical? In most aircraft, a two hour per day flight hour minimum is imposed. If you are flying from San Francisco to Los Angeles for business, and plan to stay overnight, your itinerary spans two days. This would typically result in a minimum of four flight hours being charged but we know that the flight time from San Francisco to Los Angeles and back is not four hours. This scenario is indicative of when two one-way flights become most cost-effective. Considering these are both high-density city pairs, a charter coordinator who is taking your best interest into consideration, should invest the extra effort into matching your needs with appropriate availability within the industry. If they are only offering you a plane within their own fleet that results in the greatest revenue for their company, it may be time to shop around to see if they are truly the best company for you to give your business to.

Don’t forget to let any charter coordinator you work with know your preferences. Do you prefer newer aircraft? What are your requirements for newness? Year 2000 or newer? Year 2005 or newer? Are you partial to a particular model? Do you or someone in your party have special needs? Excessive luggage? Any company who is service oriented and committed to their customers, as we are, will most definitely go to extremes to please you; after all, private jets aren’t for everyone or else all these gimmicky fad companies wouldn’t keep dropping like flies!